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Accounting Software Support; before you buy find out! One of the most important pieces of the puzzle when choosing an accounting software vendor is what type of technical support is offered. Picking the right accounting system, at the right price, Macpaw CleanMyMac 3 with an experienced consultant to implement the system is not unimportant. But what happens after your help leaves, and something goes very wrong? Who do you call – The adviser that executed the system, or the software company who sold you the software? Here are a few questions before buying your accounting software to ask the vendor: 1.Does your accounting software provider offer technical support? Before computing the cost of your brand-new system, be certain youre adding the yearly technical support fee in addition to the execution costs to the price of the system. Do not underestimate the importance of technical support.

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How regularly is accounting software support available? You may not need to wait until the next business day before the issue is fixed if you’ve got a technical difficulty with the accounting system. Problems with databases, software or hardware should be resolved as promptly as possible, especially, when problems often appear during mission critical times. Often times a seller support line may only be accessible during business hours, but your advisor may manage to give you a cell phone number for after hours contact. 3.How are technical issues worked out, via phone or remote session? Occasionally talking someone through a technical issue is not as powerful as actually walking someone. The skill for a support tech to access distant and your info in to your own difficulty is less stressful than merely trying to clarify the solution and much more efficient. 4.Are the providers technicians trained in all areas? If you are executing new modules, third party products, or highly specialized alternatives (like integration or custom programming), make sure you have access to technicians able to support these options.

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Getting possibly an elevated level of reaction or specific names of individuals may be helpful. Having skilled, experienced, technicians is more important than having your problems to try and solve. 5.Specific Service Level Agreement This should contain uptime, security, and customer service metrics including response time and unresolved problem escalation. If you’ve a problem, and your issue is not solved fairly, you should have some recourse. Bottom line typically, accounting software is only as great as the folks behind it. With no appropriate support, the applications is not going to provide the best return on your own investment. It’s vital that a software provider offer on demand technical support that’s readily accessible and results in fast resolution of dilemmas.

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About the Author John S. Francis graduated with his MBA from Southern Illinois University- Carbondale in 1985. Since that time he’s worked in various accounting professions. From 1996 to 2009, he was President and founder of among the countrys top accounting software implementation companies. As a Killer VAR by Accounting Today magazine and a Top 100 Technology Pacesetter, and a Top 100 Value Added Reseller by Accounting Technology magazine admitted, his business successfully handled training engagements and accounting system implementation for thousands of customers worldwide. In 2009 he began working on accountingsoftwaresuccess.com, a site dedicated to assisting bookkeeping professionals with their investigation, choice, implementation and use of accounting systems. The site contains several tools to assist bookkeeping professionals with their accounting software research including an Accounting Software Articles Library and an Accounting Software Collection Tool.

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I’m a finance specialist with 4+ years of working experience, out of which 2 years as a SME relationship manager at Byblos Bank and 2 years as a Finance Director in a Food & Beverage sector. My academic background include BA in economics, MA in finance, CFA Level 1 and F1, F2, F3 level of ACCA. I’m also experienced in Forex/CFD trading and Forex/ Equity markets analysis.

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